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Discover the top 22 UX research tools of 2025 to enhance your product development with effective user insights.
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Inside Hubble
Usability Metrics that Matter
Learn about essential usability metrics to enhance user experience, measure effectiveness, and drive product success.
Understanding different factors in Net Promoter Score (NPS)
Net Promoter Score (NPS) is a metric that gauges customer loyalty and satisfaction. This article introduces various factors that affect NPS and suggests actions that remedy the factors to drive valuable insights with NPS.
Making sense of Net Promoter Score (NPS)
Net Promoter Score (NPS) is a simple yet powerful tool for gauging customer loyalty and identifying opportunities for improvement. This article goes over in-depth of what NPS means and how to interpret its result.
