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Inside Hubble
Different Factors in Net Promoter Score (NPS)
Different Factors in Net Promoter Score (NPS)
Measuring UX
May 22, 2025

Different Factors in Net Promoter Score (NPS)

Net Promoter Score (NPS) is a metric that gauges customer loyalty and satisfaction. This article introduces various factors that affect NPS and suggests actions that remedy the factors to drive valuable insights with NPS.

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Understanding Net Promoter Score (NPS)
Understanding Net Promoter Score (NPS)
Measuring UX
May 22, 2025

Understanding Net Promoter Score (NPS)

Net Promoter Score (NPS) is a simple yet powerful tool for gauging customer loyalty and identifying opportunities for improvement. This article goes over in-depth of what NPS means and how to interpret its result.

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How to recruit high quality participants for unmoderated tests
How to recruit high quality participants for unmoderated tests
Participant Recruitment
May 22, 2025

How to recruit high quality participants for unmoderated tests

Recruiting high-quality user research participants is essential for obtaining valuable insights that can inform your design and product development decisions. Here are some strategies from the Hubble team to help you find and select high-quality participants.

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Presenting UX Research That Drives Decisions
Presenting UX Research That Drives Decisions
UX Workflow
Jun 2, 2025

Presenting UX Research That Drives Decisions

Discover essential tips and best practices for creating effective UX research deliverables that communicate key insights and drive stakeholder action.

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Creating powerful in-product surveys
Creating powerful in-product surveys
Surveys
May 22, 2025

Creating powerful in-product surveys

We often times get questions on how to create well designed in-product intercepts and surveys. Given the Hubble team is spending a lot of time thinking about this topic, we wanted to share a quick blog post on what can help you create delightful feedback components in your web application. Below are some tips on how to create highly engaging and visually pleasing feedback intercepts:

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How to create powerful unmoderated tests for your research
How to create powerful unmoderated tests for your research
Usability Testing
May 22, 2025

How to create powerful unmoderated tests for your research

Building an effective unmoderated concept test requires effort and planning. In this post, we would like to share some of the key tips that we provide to our customers when they get started with their first unmoderated research.

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