Enterprise User Research
With Agents

Agentic user research system that plans studies, recruits participants, runs sessions and synthesizes findings

SOC 2 Type II · SSO/SAML · EU data residency · Your data is never used for training

A
Acme research
12 members
Home
Studies
Findings17
Participants
Agents
Integrations
2 agents working
1 finding waiting on your review
RK
Rachel Kim
rachel@acme.com
Findings
New study
Open (8)
All (17)
Shipped (9)
Search
Severity
Finding
Support
Conf.
High
Saved cards fail silently when the billing ZIP is autofilled
9 of 12
0.91
Medium
Users read the payment spinner as a declined card
6 of 12
0.78
Low
Basket contents are lost on back navigation
4 of 12
0.64
Shipped
Address autocomplete confuses international users
7 of 14
0.83
G2 High Performer, Fall 2026G2 Momentum Leader, Fall 2026G2 Easiest Admin, Fall 2026G2 Easiest To Do Business With, Fall 2026
★★★★★
4.8 on G2 · 300+ research teams
The shift

Research capacity shouldn't depend on headcount.

Most teams ship faster than their research team can answer questions. Hubble closes that gap by making the work itself agentic — not by asking researchers to do more.

Before
Six weeks from question to deck

Scoping, screener writing, scheduling, note-taking, tagging, then a readout nobody reads twice.

The workaround
Teams guess, or ask an LLM to

Confident answers with no evidence behind them. Fast, plausible, and unaccountable.

With Hubble
Days, with citations attached

Agents do the legwork against real participants. Every claim links back to the clip it came from.

The paradigm shift

Research capacity shouldn't depend on headcount

Most teams are shipping faster than their research team can answer questions. Hubble closes that gap through a system of agents.

01

Before

Six weeks from question to deck

Scoping, screener writing, scheduling, note-taking, tagging, then a readout nobody reads twice.

02

Workaround

Teams guess, or dig for old research

Confident answers with no evidence behind them. Fast, plausible, and unaccountable.

03

With Hubble

From a study plan to an insights report in a day

Agents do the legwork to help you execute your research. Every theme and finding links back to clips and quotes from participants.

Hubble Agents

Three agents, one continuous loop.

Each one stops for your approval at the moments that matter — the plan, the sample, the finding.

01 · Plan

It turns a fuzzy question into a defensible study

Write one sentence. The planning agent proposes the method, sample size, screener criteria and task flow, citing which past findings it's building on. You edit anything before it runs.

Method choice explained, not assumed
Screeners that survive your legal review
Reuses your team's templates and tone
Mobile checkout drop-off — research plan
BIUH2ListAutosaved
Objective

Understand why mobile users abandon at the payment step, and whether saved cards are implicated.

Method

Unmoderated mobile usability test, 5 tasks, with 12 participants who dropped off in the last 30 days. Estimated fielding: 36 hours.

Tasks
1.Add an item and begin checkout
2.Pay with a previously saved card
3.Correct a rejected billing ZIP
Approve and run
Edit
02 · Field

It recruits, moderates and follows up

From your own users or Hubble's panel. The interviewing agent asks the follow-up question a good moderator would — “what did you expect to happen there?” — and escalates to a human when a session goes off-script.

Participants12 of 12 recruited
P04 · iOS 18
Churned 12 days ago · saved card
Paid out
P09 · Android
Churned 3 days ago · guest checkout
Applied
P11 · mobile web
Churned 21 days ago · repeat buyer
Applied
P14 · iOS 17
Churned 6 days ago · saved card
Invited
Session 231 in progress
“You paused on the ZIP field — what were you expecting there?”
03 · Synthesise

It writes findings you can audit

Themes are clustered across every session, scored for confidence and prevalence, and merged into the findings you already have. Click any sentence to watch the clip behind it.

Participant in a remote research session
14:22 / 22:08
10sCC
Silent payment failure0.91
Spinner read as a decline0.78
Every method

A unified platform for every type of research insight

Pick the method that fits the question — or let an agent pick it for you. Findings land in the same place, cited the same way, whichever route you take.

Unmoderated studies

Watch real tasks without booking a single call.

Tasks, prototypes and live sites run on the participant’s own time. Screen, voice and click paths are captured together and tagged before you open them.

Desktop and mobile, live site or Figma prototype
Think-aloud audio transcribed and timestamped
Results back within 24 hours
Unmoderated study
AI-moderated interviews

Interview depth, at survey scale.

An agent runs the conversation live, probes the interesting answers and follows your discussion guide — so you can talk to forty people instead of six.

Follow-ups generated from what the participant actually said
Your guide, your guardrails, your approval gates
Every claim traced back to the moment it came from
AI-moderated interview
Moderated interview studies

Unlock deep qualitative interview insights.

Run moderated research sessions to understand what your customers need. Recruit, schedule and host in one flow — notes, tags and timestamps are written for you.

Google or Microsoft calendar, Zoom or Meet
Panel recruitment and incentives handled
Live note-taking so you stay in the conversation
Moderated session
Surveys

Quant when you need a number, not a hunch.

Reach your own users or the Hubble panel. Open-ended answers get coded into themes instead of dumped into a spreadsheet for someone to read on a Friday.

Branching logic and screener quotas
Open text clustered into themes automatically
Segment by behaviour, not just demographics
Survey results
In-product micro-surveys

Ask at the moment that matters.

Trigger a single question from inside your own app, in the seconds after the thing happened. Always-on signal from the people already using the product.

Event-triggered from your own analytics
Web, iOS, Android and React Native SDKs
Rate-limited so users are never nagged
In-product survey
Diary & concept studies

For the fuzzy questions upstream of a design.

Longitudinal check-ins, card sorts and concept tests — the generative work that tells you what to build before there is a prototype to test.

Multi-day schedules with reminders
Photo, video and voice entries
Card sorting and concept preference tests
Diary and concept study
Participants

Whoever you need to talk to, recruited from one place.

Hubble connects to enterprise grade panels that are industry leaders and it also gives you a CRM to manage internal participants. With Hubble, a study is never waiting on participant sourcing.

External participants

Order from the panel you trust

Recruit simultaneously from various participant providers without having to leave the Hubble platform.

Respondent
User Interviews
Cint
Coming soon
Prolific
Coming soon
Hubble CRM

Or build a panel of your own users

Add your own participant contacts to build and maintain your internal research pool.

Aisha Rahman
Aisha Rahman
Ops lead · Enterprise · 3 studies
Available
Liam Mercer
Liam Mercer
Designer · Growth plan · 1 study
Available
Noor Karimi
Noor Karimi
PM · Enterprise · 5 studies
Resting
Fatigue rule: max 1 invite per 30 days
Invite 8 →
Screeners that hold up

Add custom screener questions to ensure that you get the best participants.

Scheduling

Whether it's Google and Outlook, Hubble can manage booking and scheduling sessions with your users.

Incentives

Maintain a single incentive pool balance that can be used across various sources.

Consent on file

NDAs, recording permissions and retention windows stored against every contact.

Hubble MCP server

Evidence, wherever your team already works.

Connect Hubble to Claude, Cursor, or your own agents. They get read access to findings, clips, transcripts and participant traits — scoped, permissioned and logged.

Ask “what do we know about onboarding?” in your IDE
Have a PRD agent cite real user quotes
Trigger a study from a support-ticket spike
Book a technical walkthrough
What do we know?
Get me the clips
Start a study
What do we already know about mobile checkout drop-off? Only the last quarter.
search_findings · 90 days
Saved cards fail silently when the billing ZIP is autofilled.
“I tried three times and gave up. It never told me what was wrong.”
9/12 participants · high · 4 clips
confidence 0.91
People read the spinner as a declined card and abandon.
6/12 participants · medium · 3 clips
confidence 0.78
Every claim links back to the session it came from. Want the clips?
Pull two clips of people hitting the ZIP problem for Thursday’s review.
get_clips · PII redacted
00:36–00:38
“I tried three times and gave up. It never told me what was wrong.” — participant 4
session 214 · iOS 18
00:40–00:46
“The ZIP field kept resetting on me, so I assumed the card was bad.” — participant 7
session 231 · Android
Share links expire in 24 hours and faces are blurred by default.
Payment tickets are up again. Set up a study with people who churned in the last 30 days.
start_study · churned_last_30d
Drafted an unmoderated mobile test, 5 tasks, 12 participants.
Tasks cover adding a card, editing the billing ZIP, and retrying a failed payment.
std_41ba · queued
eta 36h after approval
Waiting on a human before anything is sent.
approver: research-ops@yourco.com
plan + sample gated
No participant is contacted until a named approver signs off.
Illustrative conversation. The same tools work from Cursor, your IDE or your own agents.
For research leaders

Autonomy your governance team can sign off on.

Every agent action is attributable, reversible and bounded by the permissions you set. Nothing goes to a participant without a human approval you configured.

Approval gates

Choose which steps an agent may take alone — per team, per study type.

PII handling

Automatic redaction in transcripts and clips, with configurable retention windows.

Audit trail

Every prompt, tool call and edit logged and exportable to your SIEM.

Your data stays yours

SOC 2 Type II, SSO/SAML, EU residency. Never used to train models.

What teams say after a quarter

4.8 average on G2 · 96% would recommend
“We went from three studies a quarter to eleven, with the same two researchers. The synthesis is the part I trusted last and now rely on most.”
Director of UX Research
Fintech · 900 employees
“The MCP server changed how our PMs write specs. They cite participants now instead of opinions.”
VP Product
B2B SaaS · Series C
“Our privacy review was the shortest I've run for an AI tool. The approval gates did most of the arguing for us.”
Research Ops Lead
Marketplace · 2,400 employees
Plans

Priced per team, not per seat.

Agent runs and participant incentives are billed separately, at cost.

Team

For one product team getting started with agentic studies.

Unlimited unmoderated studies
Planning and synthesis agents
Hubble panel access
Talk to sales
ScaleMost teams

For research orgs supporting many product teams at once.

Everything in Team, plus
MCP server and API
Moderated sessions and recruitment
Approval gates and audit export
Book a demo
Enterprise

For regulated teams with procurement and residency requirements.

Everything in Scale, plus
EU data residency and DPA
SSO/SAML and SCIM
Named research partner
Contact sales

Bring us a question you've been putting off.

In 30 minutes we'll run it live against real participants and show you the findings — with your own product, not a demo account.

Work email
Company
The question you'd bring
Book a demo
Usually scheduled within a day. No trial signup required.